To book a place on a training session, please click on your chosen event and register through the Eventbrite link provided.

Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.

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GP Complaints Handling workshop

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NHS England would like to invite you to attend a Free 3-hour GP Complaints Handling workshop.

Pendulum Hotel, Sackville St, Manchester, M1 3BB

The workshops have been developed to support you and your practice team in preventing and managing complaints and improving the service provided to patients. It will encompass a presentation, reflective exercises, and facilitated group discussions.

The workshops will cover:

  • What triggers complaints and how to prevent them
  • How your practice and NHS England fit into the overall complaints process
  • How to manage and respond to a complaint effectively


The workshop will be facilitated by Lee Bennett, Strategic Complaints Lead at NHS England and Dr Claire Macaulay, independent medico-legal consultant. The facilitators bring expert experience of supporting primary care teams to manage and respond to complaints with valuable insight into why complaints are raised and how they can be effectively handled.

By the end of the workshop delegates will have an understanding of professional complaints handling and be able to select the appropriate management techniques and implement the relevant strategies.


Please note that places are limited and are offered on a first come, first served basis. Due to the limited number of places available for each workshop, we request that no more than two members of staff from the same practice attends. These must be the Practice Manager (or equivalent) and/or the Senior Practice Partner.

To book a place, people will need to email¬†[email protected].