Financial wellbeing

NHSE: We recognise that this is a difficult time for our NHS people and we know that financial concerns have consistently been in the top five reasons our people call the free support helpline run by the Samaritans.

We’ve been working with the MoneyHelper Service (formerly the Money and Pensions Service or Money Advice Service), an organisation who work to improve peoples financial wellbeing across the UK, to provide you with free, independent support. Based on calls to our support lines, we’ve picked out some of the top tools and resources to help you.

Try the free and impartial money advice telephone support line (Typetalk 18001 0800 915 4622 – available nationally), or their WhatsApp or webchat service:

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Financial Wellbeing Support Lines and Guides

NHS telephone support line

0800 448 0826

NHS people can call this support line, provided by the MoneyHelper Service, for free and impartial money guidance.
Monday to Friday, 8am to 6pm.


Add +44 7701 342 744 to your WhatsApp and send the MoneyHelper Service’s national support team a message for help with sorting out your debts, credit questions and pensions guidance.


Chat to one of the MoneyHelper Service team via their online portal.

Employers Finanical Wellbeing Guide

This guide for employers gives an insight into the context, challenges and resources supporting financial wellbeing.

Supporting staff with the rising cost of living - good employment practice

To support local employers, NHS Employers developed a  page which draws together important resources and good employer practice with examples from across the NHS.

Supporting staff to help money go further

NHS England’s recognition and reward team have launched a dedicated online hub on Future NHS to provide a space where employers can share ideas and collaborate. It brings together information, ideas and key links, as well as examples of what is already being done locally. The hub includes a template guide which an employer can use to develop their local support offer for staff. If you have any resources or good practice examples to share please email them to [email protected].

NHS Pensions

Promoting the value of the NHS Pension Scheme

Listen again: the benefits of being a member of the NHS Pension Scheme and how to promote these benefits to support recruitment and retention.

The value of the NHS Pension Scheme poster

Use NHS Employers’ poster to support your conversations with staff about pensions and to help you explain the benefits of being a scheme member.

NHS Employers Pension Support

NHS Employers provides support and guidance to help employers deliver the NHS Pension Scheme effectively for their organisation. Read more on their website.

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More tools and resources from the MoneyHelper Service

Budget Planner Tool: This free Budget Planner puts you in control of your household spending and analyses your results to help you take control of your money. It’s already helped hundreds of thousands of people.

Couch to Financial Fitness: Would you like to feel more in control of your finances?  Try their free and flexible ten-week plan to help you build your confidence to manage your money.  Develop core saving muscles, and create better habits for a long-term cash confident future.

Debt Advice Locator Tool: If you’re struggling with debt, it can be hard to know where to turn. But with lots of free national and local advice services available across the UK, you can use this tool to find help in a way that’s best for you.

Debt and borrowing: For taking control of debt, getting free debt advice, and how to borrow affordably.

Benefits: Find out what benefits you’re entitled to and learn about Universal Credit.

Budgeting and managing your money: Advice on running a bank account, planning your finances, and cutting costs.

Work and redundancy: Advice on understanding your employment rights, what in-work benefits you might be entitled to and how to handle redundancy.

Family and care: Big money decisions often need to be made when looking after family members and partners, expecting a baby, or dealing with problems like illness, divorce or bereavement. MoneyHelper has easy to understand guides to help you.

Help with scams: Advice for spotting, avoiding and recovering from scams.

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