Workforce Development

Our Aims and Objectives

What's happening

Workforce News & Events

WDM Drop in November 2023

 The next WDM Drop-in for PCN and Practice Managers/Clinical Directors/GPs/all PCN and practice staff who support the recruitment and retention of their teams is scheduled for Weds 22 Nov 9.30  – 10.00am – booking is via 

WDM Drop in December 2023

 The next WDM Drop-in for PCN and Practice Managers/Clinical Directors/GPs/all PCN and practice staff who support the recruitment and retention of their teams is scheduled for Tuesday 19 Dec 14:00 – 14:30 – booking is via


Joint Health and Wellbeing Coach and Care Coordinator share and learn Webinar

This will be a joint webinar for Health and Wellbeing Coaches and Care Coordinators, which will focus on Rheumatoid Arthritis on Weds 29th Nov

Care co-ordinator share and learn Webinar

This share and learn webinar is for new and established care co-ordinators working in the NHS. The purpose is to spread and scale good practice across the workforce.

Wednesday 13th Dec 13:30 – 15:00

booking is via

Introduction to NWRS Webinar

Apprenticeships in Primary Care HEE Webinar

 Tuesday 12 July 2022 (1pm – 3pm) This HEE webinar is suitable for Primary Care employers in the North West who would like to find out about how apprenticeships can be used to help develop the Primary Care support workforce. Please use this link to book your place. (originally 4th May 2022, anyone who booked on to 4th May will not have to re-book to attend on 12th July, your booking will carry over).

PCN DES 2023/24 Additional Roles Reimbursement Scheme

The Additional Roles Reimbursement Scheme was introduced in England in 2019 as a key part of the government’s manifesto commitment to improve access to general practice. Through the scheme, primary care networks (PCNs) can claim reimbursement for the salaries of new roles within the multidisciplinary team, selected to meet the needs of the local population. In expanding general practice capacity, the scheme improves access for patients, supports the delivery of new services and widens the range of offers available in primary care. As workforce development managers, we are here to support PCNs to ensure they are maximising their annual budgets. For further details on ARRS roles, please click HERE 

What's happening

Resources & Videos

Please find useful updates, information and resources below 

To support practices with this work, a selection of templates have been collated along with a recorded webinar explaining their use: 

Additional information can be found on the ICB’s Succession Planning website Lancashire and South Cumbria ICB – Practice Succession Planning 
Your PCN Workforce Development Manager (WDM) is here to support, please do not hesitate to get in touch if you have any questions  

Useful NHS Future Pages relating to Primary Care Workforce

Future NHS:  Connect with colleagues in health and care; share resources, learn new skills, and collaborate on projects.

Access our support centre: Use our guides and FAQs to self-serve or contact our friendly support team

Primary Care Improvement Connect – FutureNHS Collaboration Platform

PCNs and Practices Support Hub – Integrated Care (

Primary Care Hub – FutureNHS Collaboration Platform

Digital Primary Care – FutureNHS Collaboration Platform  

Workforce Supply


Data Quality Tips

•Very important to log into the system regularly to check and update records (we recommend once per month before extraction deadline, and if anything changes)

•Check the monthly NWRS extraction reminder letter.

•Check NWRS staff table records –only received if marked “Submitted” (not “In progress”)

•Use the dashboard to check we have your staff records! What’s in the dashboard are the staff records we receive when data is extracted for publication. You can also download dashboard data (updated every week).

•The dashboard does not show PCN Contracted Services. Use the PCN publication tables (or go into the system for up-to-date information) to check all known PCN staff are recorded as such –not Contracted Services.

•All staff undertaking funded PCN roles (regardless of how many practices they work across) should be recorded against the PCN. This includes the Clinical Director and any staff funded through the Additional Roles Reimbursement Scheme (ARRS).More guidance here: NWRS Support Page

Or email us at ssd.natio[email protected] (please quote “NWRS” in the subject line)

NWRS Guidance

Apprenticeships are designed to help individuals develop the skills and knowledge required for a rewarding career and employers to build a workforce with future ready skills. 

Apprenticeships can be used for current staff development and to recruit and develop new staff.

More information is available HERE

Public awareness campaign on different health professionals working in general practice teams 

NHS General Practice Team | Help Us Help You – Primary Care Services | Campaign Resource Centre ( 

Meet our mental health practitioner – working alongside GPs to meet patients’ needs. Click HERE 

Mental Health Practitioners – Understanding the role of mental health practitioners in primary care | NHS Confederation

Workforce Programmes

PCN Workforce Development Managers

Meet Our Team

Clair Ormrod

Pennine Lancashire

Fiona Gray

Central Lancashire and West

Laura-Jane Lloyd

Fylde & Wyre and Morecambe Bay (North Lancs)

Zainab Rawat

Blackpool and Morecambe Bay (South Cumbria)