Quality Assurance

Lancashire & South Cumbria Primary Care Training Hub is committed to providing a robust, high quality service. As such we are constantly striving to improve and refine the systems we use in order to assure our services.


The Quality Assurance Steering Group has been formulated to oversee quality improvement processes. We meet on a quarterly basis to discuss ways we can monitor and fine tune the quality of our services, where we find quality needs some improvement we raise this to our training hub board and our commissioners.


We welcome feedback from all our service users and analysing the feedback we receive enables us to continuously improve our programmes.


Link to survey

What's happening

Careers and Engagement
News & Events

ESFA Webinar - Employers that pay the apprenticeship levy: A live walkthrough of the apprenticeship service

This webinar is aimed at employers that pay the apprenticeship levy. Please do not register for this webinar if you are an employer that does not pay the apprenticeship levy or a training provider as ESFA are hosting separate webinars for you on this topic.  Book your place via this link.

Dental Nurse Apprenticeship - Employer Engagement Webinar  

Wednesday 11 May 2022 (5pm – 6.30pm). This webinar will provide information on the North West HEE regional collaborative procurement and implementation plan and process, what it means for employers in the North West, how you can get involved to help shape and influence the provision of the apprenticeship and the practical steps and actions needed to ensure effective implementation. Book via this link.

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Masterclass for Recruiting Apprentices 

Tuesday 17th May (10am-11am). This will focus on Estates and Facilities roles but useful to all. Indeed is supporting the national Estates and Facilities challenge and to support organisations they are running a masterclass to provide hints and tips about the current labour market and crafting attractive job content that excites jobseekers and attracts talent.  For further information please see this document. 

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Resources & Videos

Please find useful updates, information and resources below 

Below is a list of apprenticeships most commonly used in Primary Care:

  • Level 2 And 3 Customer Service (HEE carried out a procurement exercise for the level 2 customer service which is bespoke to NHS and includes elements from level 2 business admin – Primary Care can use this) 
  • Level 3 Business Admin 
  • Level 3 Team Leader 
  • Level 5 Operations/Departmental Manager 
  • Level 6 Charter Manager 
  • Level 7 Senior Leader 
  • Level 2 Healthcare Support Worker 
  • Level 3 Senior Health care support Worker 
  • Level 5 Nursing Associate 
  • Level 5 Assistant Practitioner 
  • Level 6 Registered Nurse Degree Apprenticeship 
  • Level 7 Advanced Clinical Practice 
  • Level 3 Pharmacy Technician 

There are other apprenticeships available such as HR, IT/Digital, and Procurement.  

An apprenticeship will require the apprentice to achieve specific new knowledge, skills and behaviours (KSBs). These KSBs are outlined in the Apprenticeship Standard. All Apprenticeship Standards can be found here.

Expressions of interests for apprenticeships are now encouraged to be made at any time. Due to varying stages of practices and/or candidates, we feel this will be a more helpful approach.

Anyone who is interested in an apprenticeship (for themselves, current member of staff or to recruit for an apprenticeship position) please complete our Expression of Interest form.

These sessions are suitable for any person who is responsible for apprenticeships, or who manages, supports, or works with apprentices.

More information and to book here: Apprenticeships Information Webinars Flyer

Health Education England are delighted to announce funding to support the training of pre-registration trainee pharmacy technicians (PTPTs) as part of either a cross sector integrated programme or single sector training within community pharmacy. HEE are looking to work with employers to support their development of pre-registration Trainee Pharmacy Technician Apprenticeships nationally across England.

For more information and resources National training offers for pharmacy professionals | Health Education England (hee.nhs.uk)

HEE Talent for Care Team is funding access to Online Learning and Online Remote Exams in Functional Skills Level 1 and Level 2 in English, Maths and ICT.  Available to all Primary Care staff and funded for a limited time. See flyer for further details. 

Functional Skills L&SC Flyer

National Apprenticeship Week 2022 will take place from 7 to 13 February. For more information visit the NHS Employers webpage via this link

HEE has a Corporate Membership on behalf of the NHS to the Association of Apprentices.  The association work with employers and providers to offer enhanced experiences for their apprentices through our community, with peer-to-peer networking, learning and support.  Employers are encouraged to consider this for their apprentices. There is no cost to the employer or the apprentice.  Further information is available using this link.


Quality Assurance Steering Group

Corrie Llewellyn

Quality & Assurance Lead

Lauren Butler

Strategic Lead

Yvonne Thomson

Programme Manager

Boyana Konar

Programme Manager

Thomas Coulton

Operations Manager – Morecambe Bay Training Hub

Laura-Jane Lloyd

Strategic Lead

Monique Marcolini

Programme Manager

Marijke Fenney

Programme Manager

Hanna Mogra

Programme Manager


Let's Celebrate Together!

If you have an amazing apprentice you wish to celebrate by sharing a few words as recognition for their hard work, or you are an apprentice and wish to highlight someone who has helped you, please email Olivia, and we can Tweet about them via @LSC_TH and share your feedback/story on our website. 

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