Workforce Development

Aims and Objectives

  • Work in partnership with Primary Care Networks (PCNs) and Place based Partnerships to develop their PCN workforce supply, whilst assisting with development of Primary Care workforce solutions.
  • Our Workforce Development Managers (WDMs) regularly link in with the Locality Training Hub Teams, signposting and collaborating to support PCNs and Practices.
  • Provide PCNs with access to current guidance and resources to support the recruitment of our future workforce and the current retention of our current workforce.
  • Identify and support access to training and development needs/ opportunities to support retention of our Primary Care workforce.
  • Identify retention and recruitment challenges and interlinking with the wider system to overcome some of the historical barriers.
  • Work in partnership with colleagues system wide, to share learning and identify opportunities to support and enhance workforce redesign.
  • Promote, increase understanding and assist in the expansion and embedding of roles including appraisal guidance, pathways, training & development, recruitment of roles.
What's happening

Workforce News & Events

WDM Drop in sessions 2024

The next WDM Drop-in for PCN and Practice Managers/Clinical Directors/GPs/all PCN and practice staff who support the recruitment and retention of their teams is scheduled for

Monday 15th July 1 – 1.30 booking is via the link below

Wednesday 21st August 9.30 – 10  booking is via the link below

Primary Care Workforce Q & A Drop-in: open to all | 

Enabling a culture of flexibility to support staff with the rising cost of living - Recorded webinar

NHS Employers hosted a webinar on Wednesday 14th March 2024.

In this recorded webinar you will hear examples of how organisations have implemented flexible working in response to supporting employees with the rising cost of living. 

Our guest speakers shared their experience around flexible working, the benefits to employer and employee, the challenges and top tips on enabling flexible working in your organisationThey also shared the importance of long-term sustainable solutions, and the steps they have taken to implement them.

Click here to watch the recording of the webinar

How to maximise the use of non - clinical ARRS workforce in General Practice webinar


How the 3 personalised care roles (Social Prescribing Link Worker, Care Coordinator and Health & Wellbeing Coach) can support better clinical outcomes in general practice. We will also cover support and training standards and a practical example of how an ICS can support this growing workforce.

Learning Outcomes

  • Awareness of tools and resources to embed the 3 non clinical roles in general practice. Including workforce development framework and recruitment packages.
  • Improved health and wellbeing patient outcomes in primary care by taking a holistic approach to patient care
  • An increase in access to primary care by offering a wider range of support to patients.

To watch this webinar recording, click here

Assessing the impact and success of the Additional Roles Reimbursement Scheme

Fuller Stocktake report

This is the final report of the stocktake undertaken by Dr Claire Fuller, Chief Executive-designate Surrey Heartlands Integrated Care System and GP on integrated primary care, looking at what is working well, why it’s working well and how we can accelerate the implementation of integrated primary care (incorporating the current 4 pillars of general practice, community pharmacy, dentistry and optometry) across systems.

Fuller Stocktake

The Future of Primary Care in conversation with Dr Gillian Orrow Webinar

Listen to an exclusive webinar with Dr Mohit Venkataram, Executive Lead for Primary Care at ELFT and Dr Gillian Orrow, GP & Director at Growing Health Together, Clinical Lead for Thriving & Empowered Communities (Surrey) and Clinical Neighbourhood Lead (East Surrey) at NHS Surrey Heartlands. Dive deep into transformative insights for primary care. This is an exclusive opportunity to gain invaluable strategies and guidance from leading experts in the field.

Listen here 

PCN DES 2024/25 Additional Roles Reimbursement Scheme

The Additional Roles Reimbursement Scheme was introduced in England in 2019 as a key part of the government’s manifesto commitment to improve access to general practice. Through the scheme, primary care networks (PCNs) can claim reimbursement for the salaries of new roles within the multidisciplinary team, selected to meet the needs of the local population. In expanding general practice capacity, the scheme improves access for patients, supports the delivery of new services and widens the range of offers available in primary care. As workforce development managers, we are here to support PCNs to ensure they are maximising their annual budgets. For further details on ARRS roles, please click HERE 

To view the PCN DES for 2024/25 click HERE

What's happening

Resources & Videos

Please find useful updates, information and resources below 

To support practices with this work, a selection of templates have been collated along with a recorded webinar explaining their use: 

Additional information can be found on the ICB’s Succession Planning website Lancashire and South Cumbria ICB – Practice Succession Planning 
Your PCN Workforce Development Manager (WDM) is here to support, please do not hesitate to get in touch if you have any questions  

Useful NHS Future Pages relating to Primary Care Workforce

Future NHS:  Connect with colleagues in health and care; share resources, learn new skills, and collaborate on projects.

Access our support centre: Use our guides and FAQs to self-serve or contact our friendly support team

Primary Care Improvement Connect – FutureNHS Collaboration Platform

PCNs and Practices Support Hub – Integrated Care (

Primary Care Hub – FutureNHS Collaboration Platform

Digital Primary Care – FutureNHS Collaboration Platform  

Workforce Supply

Data Quality Tips

•Very important to log into the system regularly to check and update records (we recommend once per month before extraction deadline, and if anything changes)

•Check the monthly NWRS extraction reminder letter.

•Check NWRS staff table records –only received if marked “Submitted” (not “In progress”)

•Use the dashboard to check we have your staff records! What’s in the dashboard are the staff records we receive when data is extracted for publication. You can also download dashboard data (updated every week).

•The dashboard does not show PCN Contracted Services. Use the PCN publication tables (or go into the system for up-to-date information) to check all known PCN staff are recorded as such –not Contracted Services.

•All staff undertaking funded PCN roles (regardless of how many practices they work across) should be recorded against the PCN. This includes the Clinical Director and any staff funded through the Additional Roles Reimbursement Scheme (ARRS).More guidance here: NWRS Support Page

Or email us at [email protected] (please quote “NWRS” in the subject line)

NWRS Guidance

NWRS – why is data important? Here’s a short video showing why your primary care data is so important for the provision of patient care:

Apprenticeships are designed to help individuals develop the skills and knowledge required for a rewarding career and employers to build a workforce with future ready skills. 

Apprenticeships can be used for current staff development and to recruit and develop new staff.

More information is available HERE 

Community Health and Wellbeing Apprenticeship 

Community Health and Wellbeing Apprenticeship – Employer engagement event

Public awareness campaign on different health professionals working in general practice teams 

NHS General Practice Team | Help Us Help You – Primary Care Services | Campaign Resource Centre ( 

Meet our mental health practitioner – working alongside GPs to meet patients’ needs. Click HERE 

Mental Health Practitioners – Understanding the role of mental health practitioners in primary care | NHS Confederation

NHS Employers is dedicated to keeping you informed of the latest policy developments, trends and good practice on workforce issues across health and social care. We have noticed that you are not yet subscribed to our weekly NHS Workforce Bulletin and think it could be of interest to you. 

This bulletin covers a wide range of topics, from pay and pensions to wellbeing and staff experience; with practical tools and information delivered to your inbox every Monday to help you to recruit, train and retain your staff.

Sign up to:

  • receive timely updates, be the first to hear the latest developments in the industry
  • access exclusive content that offers to enhance your professional development
  • build on your skills and knowledge with the resources and information provided in our bulletin.

Sign up now

Improving staff retention – This interactive guide aims to support line managers and employers to consider the key areas which affect workforce retention. It is aimed at anyone who has a responsibility for improving staff experience and morale, and reducing turnover in their organisation, including HR managers and line managers.

Improve Staff Retention

This toolkit is for colleagues involved in leading and delivering international recruitment in the NHS. It aims to encourage and enable good practices and processes for the recruitment of international staff across a wide range of professions.

International recruitment toolkit

Workforce Programmes

NHS Longterm Workforce Plan

The first comprehensive workforce plan for the NHS, putting staffing on a sustainable footing and improving patient care. It focuses on retaining existing talent and making the best use of new technology alongside the biggest recruitment drive in health service history. 


Meet Our Team

Clair Ormrod

Lancashire East and Blackburn with Darwen

Fiona Gray

Central Lancashire and West


Laura-Jane Lloyd

Fylde & Wyre and Lancashire North 

Zainab Rawat

Blackpool and South Cumbria

Contact us on [email protected]