Non Clinical

New Care Certificate Assessors eLearning course 

(https://www.skillsforcare.org.uk/Learning-development/inducting-staff/care-certificate/Care-Certificate.aspx)

Created in partnership with Health Education England, the Care Certificate assessors eLearning course has been designed to support Care Certificate assessment. The interactive content within the course has been designed to support existing Care Certificate assessors in refreshing their skills, and for those new to assessing. 

Employers can claim £100 from the Workforce Development Fund (WDF) for every employee who successfully completes both sessions, and where WDF eligibility criteria has been met. 

Non-Clinical staff requests survey

We would love to know what your thoughts are on access to development opportunities and your career pathway within your role.
This survey only takes a minute to complete and gives you the opportunity to request any training relevant to your role or career aspirations.

Newly released training!

Lancashire and South Cumbia Primary Care Training Hub are pleased to announce that we have published our Care Navigation and Managing Difficult Telephone Conversations (with resilience) training. This is apart of our new project to support the training and development of the NonClinical Workforce within Primary Care.
 
Care Navigation and Managing Difficult Telephone Conversations (with resilience) are the most requested training from our Nonclinical training requests survey we have circulated over the past few months. 

 

Places are limited to 15 per session so don’t miss out!

If you have any questions, please email [email protected] .
 

GP Assistant Programme

We are currently collecting expressions of interest for the GP Assistant Programme. Find out more here

Please note: This is not a registration or delivery of the course. Launch of a cohort on this programme will depend on receiving adequate levels of interest. If you are interested, please email [email protected].

Non-Clinical Mentorship Scheme

We are currently collecting expressions of interest for Mentors to support Non-Clinical Staff. 
Email [email protected] or go to our Mentorships page here for more information.

Care Navigation

Please note you will need to sign up to only one of the below dates per person. All sessions are virtual.

If you are a manager looking to book on behalf of a member of your team, please note that you will need to book 1 place per person.

To book your place on any of the above dates, please fill out this application form.

With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.

This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.

AIMS

  • What is care navigation?
  • Why is care navigation essential in taking primary care forward?
  • Recognising the care navigation we are already doing.
  • Understanding that signposting is not triage
  • Tips to ensure that patients have confidence in the process
  • Supporting patients who are reluctant to not see a GP
  • Managing aggression and frustration
  • Minimising abuse
  • Developing self-confidence in the role

Non-Clinical Primary Care Staff

  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate

This is a 3 hour course.

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Please note you will need to sign up to only one of the below dates. All sessions are virtual.

  • 3rd November 2021 (9:30-12:30) SOLD OUT
  • 18th November 2021 (9:30-12:30) SOLD OUT
  • 1st December 2021 (9:30-12:30) SOLD OUT
  • 9th December (14:00-17:00) SOLD OUT
  • 5th January 2022 (9:30-12:30) SOLD OUT
  • 12th January 2022 (14:00-17:00) SOLD OUT
  • 2nd February 2022 SOLD OUT
  • 17th February 2022 (9:30-12:30) SOLD OUT
  • 2nd March 2022 (9:30-12:30) SOLD OUT

Managing Difficult Telephone Conversations (with Resilience)

Please note you will need to sign up to only one of the below dates per person. All sessions are virtual.

If you are a manager looking to book on behalf of a member of your team, please note that you will need to book 1 place per person.

To book your place on any of the above dates, please fill out this application form.

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.

AIMS

  • Getting the Best out of Patients on the Phone
  • Creating the personal connections that are lost in face to face contact
  • How your choice of words matters
  • Making a great start to create a personal connection
  • Techniques to reduce the likelihood of abuse
  • Noticing the patient’s mood and flexing your language to create empathy
  • Question techniques to ensure that we get the information we need from the patient to care navigate effectively
  • Dealing with patients who say too much
  • Dealing with patients who might be aggressive or angry
  • Dealing with patients who don’t say enough
  • Dealing with patients with communication challenges
  • Recovering after a tough conversation

Non-Clinical Primary Care Staff

  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate

This is a 3 hour course.

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

  • 10th November 2021 (9:30-12:30 ) SOLD OUT
  • 24th November 2021 (9:30-12:30) SOLD OUT
  • 8th December 2021 (9:30-12:30)  SOLD OUT
  • 12th January 2022  (9:30-12:30 ) SOLD OUT
  • 19th January 2022 (14:00-17:00) SOLD OUT
  • 9th February 2022 (9:30-12:30) SOLD OUT 
  • 9th March 2022 (9:30-12:30) SOLD OUT
  • 15th March 2022 (14:00-17:00) SOLD OUT

Practice Managers Programme

  • Build and develop effective working relationships across your networks
  • Enhance influencing and negotiation skills
  • Gain confidence and personal resilience working across systems
  • Develop more effective and assertive communication skills
  • Consolidate learning into reality and apply back to your workplaces.

Three-Part Programme – click here for further information and to book

Session 1: 26 January 2022, 9.30am – 12.30pm

Session 2: 1 March 2022, 9.30am – 12.30pm

Session 3: 5 April 2022, 9.30am – 12.30pm

GP and Practice admin staff feedback needed for NHS 111 reports

NHS Digital are looking to engage with GPs and GP administrators to understand how clinical information from the NHS 111 reports, (which are sent to the patient’s GP practice at the end of their NHS 111 encounter) can be improved.

They are looking for 25 GPs and 25 GP Administrators to take part in a 30-minute interview to provide feedback which will form part of a wider NHS 111 improvement project to reduce the administrative burden for GP practices and improve the patient experience. If you would like to get involved, please contact the team by Friday 26 November 2021, providing you contact details, practice name and which GP IT system you use.