Non Clinical

Administration and Clerical Support

This training offer supports the essential and much-valued Administration and Clerical workforce within Primary Care across Lancashire and South Cumbria.  The programme aims to provide the Administration and Clerical workforce with the training, support and development they need to carry out their role and support their career progression. 

Browse the list of all the training opportunities below, clicking ‘read more’ for more information and to book a place: 

Train the FIT Tester Course (FFP Masks)

L&SC PCTH are inviting 1 staff member (can be non-clinical and clinical) from each PCN to complete this free (face to face) 1 day training course to become a Fit Tester.
All dates are face to face and 9:30-16:30.
 
For more information and to book, click on the dates below:

More dates TBC

Non-Clinical staff requests survey

We would love to know what your thoughts are on access to development opportunities and your career pathway within your role.
This survey only takes a minute to complete and gives you the opportunity to request any training relevant to your role or career aspirations.

If you have any questions, please email [email protected].

Training Opportunties

Primary Care Navigation Training

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.

Primary Care Navigation Trainingis designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.

AIMS

  • What is care navigation?
  • Why is care navigation essential in taking primary care forward?
  • Recognising the care navigation we are already doing.
  • Understanding that signposting is not triage
  • Tips to ensure that patients have confidence in the process
  • Supporting patients who are reluctant to not see a GP
  • Managing aggression and frustration
  • Minimising abuse
  • Developing self-confidence in the role
What do I need
  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate
How to join?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
 
Dates

Please note you will need to sign up to only one of the below dates. All sessions are virtual. 

May 2022 (9.30-12.30) 

  • 25th May  
  • 26th May 
  • 27th May
  • 31st May

To book a place on the above dates fill out the training application form.

Managing Difficult Telephone Conversations

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. 

AIMS

  • Getting the Best out of Patients on the Phone
  • Creating the personal connections that are lost in face to face contact
  • How your choice of words matters
  • Making a great start to create a personal connection
  • Techniques to reduce the likelihood of abuse
  • Noticing the patient’s mood and flexing your language to create empathy
  • Question techniques to ensure that we get the information we need from the patient to care navigate effectively
  • Dealing with patients who say too much
  • Dealing with patients who might be aggressive or angry
  • Dealing with patients who don’t say enough
  • Dealing with patients with communication challenges
  • Recovering after a tough conversation

What do I need? 

  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate
How to join?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
 

Dates

Please note you will need to sign up to only one of the below dates. All sessions are virtual.

May 2022 (13.30-16.30) 

  • 25th May
  • 26th May
  • 27th May
  • 31st May 

To book a place on the above dates fill out the training application form.

Note Summarising

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

  • What should be summarised?
  • What can be omitted?
  • When is active/past used?
  • When is significant/minor used?
  • Summarising sensitive data
  • Summarising family records
  • Summarising protocol provided.

What do I need 

  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate

How do I join?

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Dates

Please note you will need to sign up to only one of the below dates. All sessions are virtual.

July 2022

  • 6th July (13:30-16:30)
  • 20th July (13:00-16:00)

To book a place on the above dates fill out the training application form.

SNOMED

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality. 

AIMS

  • To examine the reasons for coding
  • Introducing Snomed Concepts
  • Explaining how concepts can be used to increase accuracy.
  • To explain searching techniques for coding
  • To develop an understanding of common coding errors and how to make good
  • Showing how common Read terms map into Snomed
  • Snomed search browsers
  • To concentrate on improving data quality by correct coding

What do I need?

  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate
How do I join?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
 
Dates

Please note you will need to sign up to only one of the below dates. All sessions are virtual.

July 2022 (9:00-12:00)

  • 6th July 
  • 20th July 

To book a place on the above dates fill out the training application form.

AMSPAR

AMSPAR Full Diploma

This course is designed for those already in management and wishing to gain a formal accredited qualification and professional membership.  It is also for those that might be in a deputy or junior managerial role and wish to aspire to becoming a practice or health manager. 

Basic Medical Terminology

The aim of this unit is to enable the learner to develop a basic knowledge of how to accurately construct, identify and use a specified range of medical terminology.

AMSPAR Individual Modules

  • Managing medical ethics & legal requirements  
  • Financial management & budgeting  
  • Managing information & communication  
  • Developing & leading teams to achieve organisational goals & objectives 
  • Developing or improving services in a primary care health environment 
  • Developing critical thinking 
  • Managing for efficiency and effectiveness 
  • Managing recruitment 
  • Becoming an effective leader 
 

Please find below the application process regarding AMSPAR (full diploma or individual modules).  

  1. Please read and complete the ASMPAR Funding Application form and return to [email protected]
  2. Once we have approved your funding, we will advise you on your next steps to apply on the course

If you are interested in applying for a Basic Medical Terminology (Award / Certificate in Medical Terminology Level 2 & 3), please fill out the same ASMPAR Funding Application form and return to [email protected]

Further Opportunities

Coaching Offer

We are also developing a coaching and mentoring offer for those colleagues looking for support with their next step.  A wide range of committed and qualified coaches and mentors will be able to provide you with professional coaching and mentoring to support you with your next step. 

If you would like to meet a mentor to discuss your next step: 

We are currently collecting expressions of interest for Non-Clinical Staff who would like one to one support and coaching from one of our Non-Clinical MentorsEmail: [email protected] 

Becoming a Mentor

Becoming a Mentor 

Would you like to become a mentor? We are currently looking for experienced non clinical primary care staff to become mentors. See our Mentorship Webinar recording below and visit out Mentorships page here.

GP Assistant Programme

As part of the wider team in general practice, General Practice Assistants provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties.  They can help to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.

We are currently collecting expressions of interest for the GP Assistant Programme. Find out more here

Please note: This is not a registration or delivery of the course. Launch of a cohort on this programme will depend on receiving adequate levels of interest. If you are interested, please email [email protected].

NHSE Capability Training Offers

Please find below NHSE’s updated free offers of training for Primary Care to access in regards to Capability.

These offers are free and open to both clinical and non-clinical members of staff in Primary Care. Please contact [email protected] for any queries.

Practice Managers Leadership Development Programme

This programme is designed to allow practice managers the space and time to consider their impact as a leader on themselves, their practice teams and GP’s, as well as the wider system.

AIMS 
  • Build and develop effective working relationships across your networks
  • Enhance influencing and negotiation skills
  • Gain confidence and personal resilience working across systems
  • Develop more effective and assertive communication skills
  • Consolidate learning into reality and apply back to your workplaces.

Dates:

Three-Part Programme – click here for further information and to book

  • Session 1, 26 April 2022, 1-4pm
  • Session 2, 24 May 2022, 1-4pm
  • Session 3, 5 July 2022, 1-4pm

Supporting NHS colleagues to handle difficult situations with compassion

The training is designed to upskill colleagues with appropriate techniques and skills that will support them in handling difficult situations with compassion, whilst highlighting the importance of looking after your own health and wellbeing.

AIMS

What you will gain from attending:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion 
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences 
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues

How do I sign up?

To view the available dates in your region, please click on the following link or scan the QR code https://www.escallatraining.com/north-west-primary-care  

 

Downloadable Version 

To book a place please click Here

Can’t find what you’re looking for? Please email [email protected], we would like to hear from you to help us understand training needs to support the non clinical workforce. 

 

Ready to take your next step in Primary Care? 

If you are ready to take your next step in Primary Care you may find our interactive tool (coming soon) useful to help you to consider the options available to you.