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Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.

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Correspondence Management Workshop – Level 2

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Workshop Objective

This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.

It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.


AIM – Level 2

By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.

Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.

Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.

The topics that will be covered include;

  • Welcome, introductions and objectives
  • Read Codes
  • Purpose
  • Definition
  • Structure
  • Episodicity
  • Common abbreviations
  • Codes derived from Secondary Care
  • Medical Terminology
  • Word structure and building blocks
  • Major body systems and organs
  • Common tests & investigations
  • Action Plan



Non-Clinical Primary Care Staff



  • MS TEAMS (join on the app or online)
  • Pen/Paper
  • Preferably a camera and mic to participate



Full day (9:30-16:30) Virtual



You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.