To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
General Events
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
SPLW Webinar Series: Supporting the development of your personalised care workforce
Please note: you will receive a Microsoft Teams link via email on the day of the webinar Learning objectives: to introduce the draft workforce development frameworks for SPLWs, HWBCs, CCs to explore key elements of the frameworks, including competency frameworks, supervision, training and management to look at what support may be needed for local areas […]
Healthy Boundaries and Expectations for Yourself and with Others (H&WB)
Healthy Boundaries and Expectations for Yourself and with Others About this event TIME: 2 hour online workshop AUDIENCE: This offer has been commissioned to directly support access for senior leaders across the North West (including but not exclusive to NHS Organisation Directors, Executive and Governing Body Leads, Primary Care Network senior leadership teams and those […]
ACP Forum
Want an update on ACP developments in your NW region and a place to share your ideas with ACP peers ? About this event Want an update on ACP developments in your NW region and a place to share your ideas with ACP peers ? Save the date! Join our ACP forum With […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]