To book a place on a training session, please click on your chosen event and register through the Eventbrite link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
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A demonstration of what decision support tools are and how to use them, recently produced by the Personalised Care Group at NHSE & NHSI About this event This Webinar will use decision support tools recently produced by the Personalised Care Group at NHSE & NHSI to demonstrate what DSTs are and how we can use…
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Please note: you will receive a Microsoft Teams link via email on the day of the webinar A webinar developed in partnership with the National Academy for Social Prescribing (NASP). All over the world people continue to flee their home due to conflict, oppression and war, looking for places to resettle and find sanctuary. According…
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Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
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The #StartWithPeople conference is for everyone involved in engagement and participation in the NHS and wider health and care sector. Join us on Thursday 28 April 2022 The #StartWithPeople virtual conference delivered by the Public Participation team at NHS England and NHS Improvement is the main event for people working in the NHS and wider health and care sector…
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Do you want to provide the NHS CPCS service in your pharmacy but don’t know where to begin? Do you already provide the service but think it could be optimised? Register for our webinar where our expert Community Pharmacist describes their journey towards implementing a successful CPCS service and explains how you can avoid common pitfalls!…
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This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
Please join us on Thursday, 5 May 2022 at 5pm for the next of our regular General Practice webinars with information and updates on the latest policy around general practice. To attend, please ensure you register by 12pm on Wednesday 4 May 2022.(If you registered for our last webinar you do NOT need to register again.)  The webinar…
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This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
IMPORTANT NOTICE - PLEASE READ THE FOLLOWING: Registration will close at 10am on Thursday 5 May 2022 The joining link will be sent out by 6pm on Thursday 5 May 2022 Please make sure you register using your NHS work email address. We will not be able to approve personal email addresses. Co-hosted by Dr…
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Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
This workshop will outline the basic theory and practice of compassionate leadership in the current NHS. This engaging and fully interactive session offers opportunities to reflect, discuss and set SMART goals to develop compassionate leadership in situ. Last few spaces available. To express an interest please email [email protected]
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
2.5 hour workshop on the Patient Activation Measure (PAM): learn more about patient activation and how to use the PAM tool. About this event This is a 2.5 hour workshop on the Patient Activation Measure (PAM), enabling participants to gain further insight into patient activation and the different ways in which the PAM tool can…
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Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see),…
Read more
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. Â AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters…
Read more
