To book a place on a training session, please click on your chosen event and register through the Eventbrite link provided.

Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.

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Failure Demand Webinar

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An opportunity to explore in more detail the issue of failure demand, first introduced as a concept in Webinar I.  A contentious term, failure demand is not the failure of individuals, but rather failures within our systems and processes which lead to duplication. This duplication ties up capacity and results in poor experience for the patient. In this webinar we look at practice examples, how to find and reduce them.  Before attending this session, participants should attend webinars I and II, to be familiar with the theory of Demand, Capacity and Variation and how to collect and review data at practice level.

The sessions are provided for those in General Practice and Primary Care Networks.
The sessions are delivered by experienced Primary Care Transformation Team faculty members, comprising practice-based clinicians and non-clinicians and improvement experts who have worked extensively with general practice and wider primary care.

Registration for each session will close two working days before the webinar or earlier if oversubscribed.

Enquiries: [email protected]

Watch this short film by Dr Mark Gillam on Demand and Capacity: