To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Non-Clinical Staff Training
Calendar of Events
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Excellent Customer Care Training
Excellent Customer Care Training
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
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Essential Care Navigation
Essential Care Navigation
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]
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Note Summarising Training (non-clinical staff)
Note Summarising Training (non-clinical staff)
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality. For non-clinical staff.
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Understanding Blood Tests and Results
Understanding Blood Tests and Results
HOW LONG IS THE COURSE? 2 hours with time for discussion and questions WHO SHOULD ATTEND? Secretaries Non Clinicians Receptionists Heath care assistants SUMMARY The course aims to develop a good understanding of the most common blood tests taken in general practice. We explore the medical reasons why these blood tests are required, including discussion […]
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The Art of Delegation (Non-Clinical)
The Art of Delegation (Non-Clinical)
This session explores different management styles and provides the necessary tools to delegate effectively. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, if you have […]
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Essential Care Navigation
Essential Care Navigation
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]
Excellent Customer Care Training
Excellent Customer Care Training
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
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Year End Masterclass (Non-Clinical)
Year End Masterclass (Non-Clinical)
This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for […]
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How to have a challenging conversation (Non-Clinical)
How to have a challenging conversation (Non-Clinical)
This session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
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Chaperoning Training
Chaperoning Training
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in […]