To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Other Training
Calendar of Events
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2 events,
Care Navigation Training
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
0 events,
1 event,
Care Navigation Training
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
1 event,
Managing Difficult Telephone Conversations
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
2 events,
Care Navigation Training
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Patient Activation Measure Training (PAM)
Patient Activation Measure Training (PAM)
2.5 hour workshop on the Patient Activation Measure (PAM): learn more about patient activation and how to use the PAM tool. About this event This is a 2.5 hour workshop on the Patient Activation Measure (PAM), enabling participants to gain further insight into patient activation and the different ways in which the PAM tool can […]
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0 events,
2 events,
Managing Difficult Telephone Conversations
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
What are Decision Support Tools and how you use them in your practice
What are Decision Support Tools and how you use them in your practice
A demonstration of what decision support tools are and how to use them, recently produced by the Personalised Care Group at NHSE & NHSI About this event This Webinar will use decision support tools recently produced by the Personalised Care Group at NHSE & NHSI to demonstrate what DSTs are and how we can use […]
1 event,
SPLW Webinar Series: Supporting refugees
SPLW Webinar Series: Supporting refugees
Please note: you will receive a Microsoft Teams link via email on the day of the webinar A webinar developed in partnership with the National Academy for Social Prescribing (NASP). All over the world people continue to flee their home due to conflict, oppression and war, looking for places to resettle and find sanctuary. According […]
3 events,
Care Navigation Training
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Start With People
Start With People
The #StartWithPeople conference is for everyone involved in engagement and participation in the NHS and wider health and care sector. Join us on Thursday 28 April 2022 The #StartWithPeople virtual conference delivered by the Public Participation team at NHS England and NHS Improvement is the main event for people working in the NHS and wider health and care sector […]
Implementing CPCS with your Pharmacy teams
Implementing CPCS with your Pharmacy teams
Do you want to provide the NHS CPCS service in your pharmacy but don’t know where to begin? Do you already provide the service but think it could be optimised? Register for our webinar where our expert Community Pharmacist describes their journey towards implementing a successful CPCS service and explains how you can avoid common pitfalls! […]
1 event,
Managing Difficult Telephone Conversations
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]